We used Crown from London to Singapore a few years ago. The move was seamless from start to finish.
We used Crown Relocations, whose selling point is that they have their own local offices rather than using local agents. They were excellent from Edinburgh>Dubai. They are a little more expensive, though.
We didn't bring a ton of stuff to AU - less than a 20' container. We booked a couple of months in advance and set our pack/move dates.
Coming to AU they packed our storage items as well.
They supplied all the customs paperwork and I completed the bits they told me to. Seamless.
All the staff have been excellent - they have kept us informed and followed up as needed.
Only complaint might be ALL the freaking packing paper. I found a single spoon wrapped in a giant sheet of paper. Couple of other things seemed a bit over done in terms of packing as well but I suppose they operate on a better safe than sorry plan.
We've used Crown Relocations a couple of times. I was not satisfied with them. On both occasions we had broken furniture from being wrapped improperly. On one occasion, a piece of furniture came in completely split in half and before I could say anything, one of their delivery guys attempted to fix it with nails!! Then Crown said they could not pay for it since it had been "touched"!
Crown's New Zealand managerial staff messed up and held me responsible for their mistakes; holding my household goods hostage to undisclosed additional fees due to earthquake-related issues. There was no way to reason with them. On the other hand, I have nothing but praise for the professionalism of their ground staff both in New Zealand and Korea.
We shipped less than a 20' container to AU. We booked a couple of months in advance and set our pack/move dates.
They supplied all the customs ppw and I completed the bits they told me to. Seamless.
We ended up with one broken mirror.
All the staff were excellent.
I've used Crown several times before and always had a good experience (i.e. all my stuff got there in one piece when they said it would). They're not the cheapest I expect but they have their own employees in both the UK and Canada and don't use other firms to do the delivery for them, which helps a lot I think.
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We were missing four boxes from our shipment, and were only reimbursed a fraction of the replacement cost (not to mention some items were irreplaceable.) Our shipment was delayed at the port for one month before finally being delivered to us. Overall, we were incredibly disappointed with this company and the lack of support/communication.
They were a disaster! They made all mistakes ever possible. Cannot recommend Crown in Denmark and will never use this company again!!
Expensive but the company paid for it.
Used Crown to move from England to Australia and for a move from Sydney to Melbourne. Would recommend.